2. Scheduling & Access

Services are available by appointment only.
 Clients must ensure access to the property at the scheduled time. If we are locked out, a lockout fee may apply.

3. Arrival Window

Our cleaning teams will arrive within a 1-hour window of the scheduled time due to traffic or job length variability.

4. Supplies & Equipment

We provide all necessary cleaning supplies and equipment.
 If you prefer we use your products, please notify us in advance and ensure they are safe and in working order.

5. Payment Terms

Payment is due on the day of service unless otherwise arranged.
 We accept cash, checks, cashapp, zelle, venmo and major credit cards.
 Late payments may be subject to a $25 late fee after 7 days.

6. Cancellations & Rescheduling

Please provide at least 24 hours’ notice for cancellations or rescheduling.
 A fee of 50% of the service cost may apply for same-day cancellations or no-shows.

7. Pets

Please secure pets during service to ensure their safety and that of our team.
 We are not responsible for pet-related accidents while cleaning.

8. Breakage & Damage

We take great care in your home/business. In the rare event of damage, please notify us within 24 hours.
 We are insured and will assess and handle claims fairly and promptly.

9. Confidentiality

All client information is kept confidential. Our staff signs confidentiality agreements to protect your privacy.

10. Health & Safety

We do not clean bodily fluids, pet waste, mold, or hazardous materials.
 If we feel a space is unsafe, we reserve the right to refuse service.

11. Staff Conduct

Our team is professionally trained and background checked.
 Staff will treat your space with respect and maintain professionalism at all times.

12. Tipping

Tips are not required but always appreciated. You may tip in person or through our payment system.